FAQs


WHAT IF THE WEATHER IS BAD?

- Not all days are bright and sunny. We will still head out whether it's rain or shine, warm or cold. We will not head out if conditions are dangerous. Just remember, Lake Superior is in charge!

- Our general weather policy is: relocate, reschedule, refund
1. Relocate - Certain trails of paddle tour launching locations may be unusable due to conditions. If it's still safe to be outside, we will relocate the tour to a safe and open departure point.
2. Reschedule - If relocation is not possible we will be in touch with you to move your tour date sometime with more favorable weather.
3. Refund - If there is no option to relocate or reschedule and the guide has deem the conditions unsafe, a refund will be issued.
* Please note: light rain, fog, cold temperatures, and other such weather are not considered unsafe conditions.
- We reserve the right to cancel or reroute tours up until the last minute due to: weather, safety, or other uncontrollable circumstances.
- We reserve the right to assign a tandem kayak based on the paddling conditions.
- If the forecast is looking bad for your tour date, we may inquire about heading out a day before or after your originally planned tour.

DO I NEED EXPERIENCE?

- No, all of our tours are beginner friendly! We keep our groups small and typically move at a relaxed pace.
* We do offer private tour options on all of our tours. Just you and your group, guaranteed.

WHAT ABOUT KIDS?

- Most of our tours are kid friendly.
- We've had kids as young as two on our kayak tours, and have kid safety gear (wetsuits, paddling jackets, PFDs)!
* Kids under 12 are typically tandem with an adult.
- There is a small discount for children under 10 for certain kayak tours.
- For young canoers, there is a "duffer" option for up to two kids per boat, if they are with two other paddlers.
* Other kid friendly options are canoeing (both big and normal canoes), hiking, and paddle boarding.
* We do have safe and comfortable bike trailers for our scenic bike rides.

WHAT ABOUT GRANDPARENTS?

- We don't have an upper age limit for our tours. As long as you feel you are able and strong enough for your chosen duration, we are happy to have you!
* Our current oldest paddler was 87 at the tour time.

WHERE ARE YOU LOCATED?

- We do not have a storefront. We have found it to be far more convenient for our guests to meet them at our launch point.
- Please check out our "locations" page for our most common meeting places.

WHAT ARE THE WEIGHT LIMITS FOR KAYAKING?

- Everyone is built differently, some body shapes fit better than others in our boats. We operate under the kayak manufacture's guidelines (300 lbs per solo paddler or 550lbs total for a tandem).
* Generally someone who is 300 lbs or less will fit in our boats and can pedal our bikes.
- We reserve the right to assign a tandem kayak based on the paddler's weight/height.
- You should be able to stand up from being seated on the floor without assistance to safely adventure.
* If you are unable to stand without assistance (from a kayak) while preparing for a tour, the guide reserves the right to cancel the tour for safety concerns.

HOW DO I REGISTER FOR A TOUR?

- Navigate to your selected activity webpage.
- Click the blue "Book Now" button under your chosen duration.
- Select your desired departure date and time (based on availability).
- Select the number of "tickets."
- Continue through the booking flow. Please answer the questions during signup or via email after. If successful, you will receive a confirmation email.
- For online booking, tours must be scheduled at least 24 hours before departure; for last minute tours, please call or email us.
- Please call if you have any problems registering for a tour.

DO YOU OFFER ANY GROUP DISCOUNTS?

- We offer varying group discounts based on activity and group size.
- Please contact our tour coordinator for specific pricing information

I'M FLYING SOLO, WHAT TOUR CAN I DO?

- We most definitely allow solo adventurers to book tours! We do have a minimum of 2 people per tour, so you may be rescheduled (if it works for you) if no one else books.
- If you're not flexible on the tour and time, you can pay for 2 tickets and the tour is guaranteed to go. Weather dependent of course.
- Please contact us if you have further questions.

HOW DO YOU KNOW WHAT SIZE GEAR I NEED?

- Please enter an accurate height and weight during booking, or respond to the confirmation email.
- Please be truthful, having the wrong size gear is uncomfortable and unsafe!

WHAT IS YOUR RESCHEDULING AND CANCELLATION POLICY?

- We do our best to make sure you get out on your Day Tripper of Duluth adventure tour, but we need have a cancellation policy, it's the nature of the business. Click here to view our policy for both rescheduling and canceling day and multi-day tours.

WHAT IS YOUR PET POLICY?

- We allow well-behaved pets on our land based tours and have had dogs come along for canoe tours.
- Please let us know in advance if you wish to bring your pet along.

DO YOU HAVE ANY OTHER QUESTIONS?

- If so, please call or email us. We are happy to answer any questions you may have about Day Tripper of Duluth tours, trips, and special events.


RESERVATION POLICIES

Please note that we need to have a cancellation policy, it's the nature of the business. However, we do our best to get make sure you get to enjoy a Day Tripper of Duluth tour!

RESERVING YOUR TOUR

Planning for tours requires us to reserve equipment, guides, and transportation. To reserve your tour, the full payment must be paid online via PayPal or credit card (see FAQs page for more information on booking a tour). For booking tours within 24 hours of departure time, please call or email Day Tripper of Duluth directly. 

Your purchase will initiate the reservation process. You will receive an confirmation email shortly after booking the tour. The cancellation policy will take into effect once you submit your reservation. We recommend each customer to fully evaluate the cancellation policy.

The customer may notify Day Tripper of Duluth of a cancellation via email or phone. All cancellations will be finalized via email or text message . Please note that cancellation fees are calculated based on the date we receive your cancellation request and tour departure date. In most cases, reservations will be refunded via methods such as PayPal or check. We will process your cancellation/refund request within 1-3 business days. Refunds may take up to a week to appear on your bank statement.

A WORD ON THE WEATHER

Not all days are bright and sunny. We will still head out on the the tour despite rain, fog, cold weather, wind, snow (etc.) unless deemed unsafe by the guide. Although this rarely happens, we reserve the right to cancel or reroute tours up until the last minute due to severe weather, safety, or other uncontrollable circumstances. In this case all parties involved will agree on another departure location or activity, reschedule, or if necessary give a full refund. If your tour includes a meal and the food has already been made/picked-up, you will still be able to enjoy your meal (refund less food costs). 

NO SHOWS - Early ending

We will make every attempt to contact you. The guide will wait 30 minutes after the tour start time. If we have not seen or heard from you after 30 minutes from the scheduled departure time, it's considered a no show. A no show is a completed tour & no refund will be given. Exceptions may be considered.

* No refund shall be given for any portions of the tour unused by the customer after departure unless deemed appropriate by the guide.

DAY TOUR CANCELLATIONS

Once your tour is booked, the following policy applies:
CANCELLATION MADE WITHIN - CANCELLATION FEE
- 14+ Days Prior to Tour Date - Full Refund
- 10-13 Days Prior to Tour Date - 10% of Tour Cost
- 7-9 Days Prior to Tour Date - 25% of Tour Cost
- 3-6 Days Prior to Tour Date - 75% of Tour Cost
- 0-48 Hours Prior to Tour Date - 100% of Tour Cost

* NOTE: Day tours can be rescheduled in advance given availability. Please contact us for the possibility of rescheduling. If no availability, the cancellation policy applies.

MULTI-DAY TOUR CANCELLATIONS

Once your tour is booked, the following policy applies:
CANCELLATION MADE WITHIN - CANCELLATION FEE
- 30+ Day Prior to Tour Date - Full Refund - minus campsite/lodging deposits
- 21-29 Days Prior to Tour Date - 10% of Reservation Cost
- 15-20 Days Prior to Tour Date - 20% of Reservation Cost
- 8-14 Days Prior to Tour Date - 50% of Reservation Cost
- 3-7 Days Prior to Tour Date - 80% of Reservation Cost
- Within 48 Hours Prior to Tour Date - 100% of Reservation Cost

* NOTE: Multi-day trips can be rescheduled up to 14 days prior to trip departure given availability. If no availability, the cancellation policy applies. In most cases, we cannot accept rescheduling within 14 days of trip departure. However, we will do everything we possibly can to make things work. Please contact us for the possibility of rescheduling.